Sapana Gharti Magar
Master of Business Studies (MBS) · Nepal
Professional summary
Master’s-level business student with hands-on experience in Nepal’s public banking sector—combining marketing responsibilities with front-line customer service at Rastriya Banijya Bank. Strong record of solo academic research on Nepal’s tourism supply chain, and team leadership on a community initiative requiring coordination and trust-building across diverse stakeholders. Multilingual (Nepali, English, Hindi), analytical, and motivated by roles that link strategy to real customer and community outcomes.
Education
- Focus areas: Managerial economics, marketing, financial management, research methods — applied to the Nepalese economy, banking & financial institutions, entrepreneurship, and organisational behaviour.
Professional experience
- Led marketing-related responsibilities alongside daily customer service in a high-trust, regulated banking environment with diverse retail and MSME clients.
- Handled front-desk inquiries, product and account guidance, complaint resolution, and documentation support; explained schemes and services clearly and accurately.
- Supported branch-level outreach to strengthen client relationships and align service delivery with marketing messages.
- Recognised for professional conduct, reliable coordination between service and communications, and effective first-contact resolution where possible.
Academic project
- Mapped Nepal’s tourism supply chain from operators through transport, accommodation, guides, and local suppliers; analysed stress points from seasonality and infrastructure constraints.
- Conducted desk and policy review, stakeholder perspectives, bottleneck analysis, and actionable recommendations; delivered written report and class presentation.
- Outcome: Value-chain map and practical recommendations; strong academic performance and faculty recognition; framework referenced by peers in later modules.
Leadership & community
- Led a Nepal-based community initiative where success depended on coordination and trust-building among volunteers, partners, and participants from varied backgrounds.
- Set priorities and timelines, facilitated check-ins, delegated tasks, resolved friction, and kept stakeholders aligned.
- Outcome: Programme delivered on plan with strong volunteer engagement; feedback highlighted clearer roles, steadier coordination, and a more trusted, inclusive team culture.
Core skills
Languages
- Nepali — Native
- English — Communicable
- Hindi — Professional
Interests
Travel and cultural exploration; food and culinary discovery; dance and cultural expression — supports adaptability, curiosity, and cross-cultural communication in professional settings.
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